POLICIES, PROCEDURES, AND DISCLAIMERS

REFUND POLICY:

• All requests for full credits or refunds must be made in writing and emailed to [email protected] 48-hours prior to the first class.
• Any requests made within 48-hours of the first class, will result in a one class fee. Any requests made after the season begins will be prorated from the date of request and based on the remaining classes (not attendance). Prorated refunds can be processed up until 48-hours after the end of the 3rd class, after which, we will only offer account credit.
• Refunds or credits will not be issued for failure to attend a scheduled session due to personal reasons (travel, illness, schedule conflict, etc).
• Refunds or credits will not be issued for failure to attend a make-up session.
• The Annual Enrollment Fee, which is charged per player once every 365 days, is non-refundable.
• No refunds or credits will be issued after a program’s scheduled end date.

WEATHER POLICY:

• Soccer Shots may cancel class due to inclement weather such as extreme heat, extreme cold, low air quality, or intensive rain with frigid temperatures (subject to the discretion of Soccer Shots).
• We often wait until the day of class to make a decision in order to get a more accurate assessment. The decision to attend class is always up to you.
• We will send communications via text and email as soon as a decision is made to cancel a class.

MAKE-UP CLASSES:

• Make-up sessions cannot be scheduled for individual players unable to attend scheduled sessions for personal reasons (vacation, illness, etc).
• Soccer Shots schedules one makeup class each season due to a class cancellation. Examples include a coach call out, weather cancellation, or park closure. Additional cancellations will not be eligible for a refund or future class voucher. Please see your class product description for its scheduled make-up date.

PROGRAM & SEASON CANCELLATIONS:

• A minimum of 5 registrants for Classic and Premier programs, or 3 registrants for Mini programs is required at least 5 days prior to the first session for that program to take place. Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, we will attempt to find alternative programming or a full credit voucher or full refund will be offered.
• Cancellation notices will be sent by email, to the account email address, typically not less that 48-hours prior to the session.
• If, for any reason, a program is canceled prior to the start of the season we will offer a full credit voucher or refund.
• If, for any reason, a program is canceled once the season has begun we will offer a prorated credit voucher or refund for the value of the canceled sessions.

PARENT ATTENDANCE POLICY:

• It is required that a parent or guardian remain on site during the entire duration of Soccer Shots - Public or Park Classes. This policy is in place to ensure the safety and well-being of all children, as well as to create a positive and engaging environment for everyone involved. We understand that parents may have other obligations, but we kindly request your cooperation in prioritizing your child's safety and enjoyment during the class.

DISMISSAL POLICY - for Camps and School or Childcare Center programs:

• Coaches will check IDs of anyone picking up children at dismissal.
• If your child is to be picked up by anyone else, please update your account or contact our offices with details for the authorized pickup person (full name and phone number).
• Parents are expected to arrive a few minutes before the scheduled end time of a session. Additional charges will be incurred at $5 dollars a minute, if children are not picked-up within 10-minutes of a program’s scheduled end time.

DISCLAIMERS:

• Soccer Shots disclaimers are presented at checkout. Disclaimers can be viewed on your account, if requested via email.
• Some locations will have additional disclaimers that may require electronic signatures. These disclaimers are also presented at checkout and viewable on your account by request.
• If you enroll via phone, disclaimers can be viewed on your account by request.