POLICIES, PROCEDURES, AND DISCLAIMERS

REFUND POLICY:

• All requests for credits or refunds must be made in writing and emailed to [email protected]
• Refunds or credits will not be issued for failure to attend a scheduled session due to personal reasons (vacation, illness, etc). No refunds or credits will be issued for failure to attend a make-up session.
• Credit or refund requests within 24-hours of a session are subject to pro-ration up-to and including that session.
• The Annual Enrollment Fee, which is charged per participant once every 365 days, is non-refundable.
• No refunds will be issued after a program's scheduled end date.

MAKE-UP CLASSES:

• Every attempt will be made to schedule make-up sessions for up to two cancelled sessions due to inclement weather (park reservations and school schedules allowing).
• If your school or childcare center is closed on a Soccer Shots day due to snow or other weather-related issues, we will work with your school or childcare center to reschedule up to two cancelled sessions or offer a make-up session at a different location and time.
• Make-up sessions may be held on a different day or time than the regularly scheduled class. If a make-up session is cancelled due to weather, it will not be rescheduled.
• Make-up sessions cannot be scheduled for individual children unable to attend sessions.

PROGRAM & SEASON CANCELLATIONS:

• A minimum of 5 registrants for Classic and Premier programs, or 3 registrants for Mini programs is required at least 5 days prior to the first session for that program to take place. Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, we will attempt to find alternative programming or a full credit voucher or full refund will be offered.
• Cancellation notices will be sent by email, to the account email address, at least 3 business days prior to the scheduled start date; follow-up phone calls will be made the business day prior to the scheduled start date.
• If, for any reason, a program is canceled prior to the start of the season we will offer a full credit voucher or refund. If, for any reason, a program is canceled once the season has begun we will offer a prorated credit voucher or refund for the value of the canceled sessions.

DISMISSAL POLICY:

• Coaches will check IDs of anyone picking up children at dismissal.
• If your child is to be picked up by anyone other than yourself, please update your account or contact our offices with details for the authorized pickup person (full name and phone number).
• Parents must sign for pick-up of children from after-school Soccer Shots programs at their childcare center. Parents are expected to arrive a few minutes before the session is complete.

DISCLAIMERS:

• Soccer Shots disclaimers are presented at checkout and visible on your account after completing the enrollment process.
• Some locations will have additional disclaimers that may require electronic signatures. These disclaimers are also presented at checkout and visible on your account after completing the enrollment process.
• If you enroll via phone, disclaimers will be sent via email for completion.

Where We Play at Wallace Park

Wallace Park (Portland Parks & Rec)
NW Raleigh St. and NW 25th Ave.,
Portland, OR 97210

DIRECTIONS: Park on NW Raleigh St or NW Pettygrove St. Look for the green space between the baseball field and the basketball courts to find Where We Play.